Terms of service

Last updated: July 23, 2026

Coco IT-Solutions UG (haftungsbeschränkt)
Anton-Bruckner-Straße 2
71706 Markgröningen, Germany
Represented by: Sebastian Christmann

These Terms of Service ("Terms") govern contracts between Coco IT-Solutions UG (haftungsbeschränkt) ("Seller", "we", "us") and customers ("Customer", "you") who purchase products through the Workshop Manual Hub online store at workshopmanualhub.com (the "Store").

Scope
Conclusion of contract
Right of withdrawal
Prices and payment
Delivery of digital products
Licence for digital content
Retention of title
Statutory warranty (conformity)
Liability
Promotional vouchers
Gift vouchers
Applicable law
Place of jurisdiction
Code of conduct
Alternative dispute resolution

1. Scope

1.1 These Terms apply to all contracts concluded by a consumer or business customer through the Store.

1.2 The Store primarily offers digital products — OEM vehicle workshop and maintenance manual PDFs and related downloadable documentation.

1.3 Customer terms that deviate from these Terms are not recognised unless we expressly agree to them in writing.

1.4 A "consumer" is any natural person who enters into a transaction predominantly outside their trade, business, craft, or profession. A "business customer" is a natural or legal person acting in the course of commercial or self-employed activity.

2. Conclusion of contract

2.1 Product presentations in the Store are non-binding and do not constitute a legally binding offer.

2.2 By completing the checkout process, you submit a binding order. The contract is concluded when we accept the order — for example by order confirmation email or by making the digital product available for download.

2.3 Acceptance occurs at the latest within five business days. If we do not accept within that period, your offer is deemed rejected.

2.4 The contract is concluded in English.

2.5 We store the contract text and send it to you by email.

3. Right of withdrawal

3.1 Consumers have a statutory right of withdrawal. Details are set out in our separate Refund and cancellation policy.

3.2 For digital content not supplied on a physical medium, the right of withdrawal expires early if you expressly agree that performance begins before the withdrawal period ends and you acknowledge that you lose your right of withdrawal as a result. This consent is obtained during checkout where required.

4. Prices and payment

4.1 All prices shown are total prices including applicable VAT where required by law. Prices may be displayed in EUR or GBP depending on your market; the currency and tax treatment shown at checkout are binding.

4.2 Available payment methods are shown during checkout.

4.3 Digital products are made available for download immediately after successful payment, subject to section 3.2.

5. Delivery of digital products

5.1 Digital content is delivered by download link and/or email to the address provided at checkout.

5.2 You are responsible for ensuring your email address is correct and that you can receive delivery messages. If delivery fails due to incorrect contact details you provided, we are not obliged to re-deliver free of charge.

5.3 We do not ship physical goods unless explicitly stated for a specific product listing.

6. Licence for digital content

6.1 Upon full payment, you receive a simple, non-exclusive, non-transferable licence to use the purchased PDF for your own private or internal business purposes.

6.2 You may not redistribute, resell, publicly share, or reproduce the content for third parties without our prior written consent, except where mandatory law permits limited backup copies for personal use.

6.3 Manuals remain the intellectual property of their respective rights holders. Your purchase grants a licence to use the copy supplied, not ownership of the underlying copyright.

7. Retention of title

Until full payment is received, we retain title to any physical goods if offered. This section does not apply to digital downloads once delivered.

8. Statutory warranty (conformity)

8.1 Statutory rights regarding conformity of digital content apply. If a digital product is defective, we will remedy the defect within a reasonable period, for example by providing a corrected file or a new download link.

8.2 Warranty claims must be reported promptly after discovery of a defect, with a description of the issue and your order reference.

9. Liability

9.1 We are liable without limitation for intent, gross negligence, and for injury to life, body, or health.

9.2 For slight negligence, we are liable only for breach of essential contractual obligations (cardinal duties), limited to foreseeable, typical damage.

9.3 Liability under the German Product Liability Act (Produkthaftungsgesetz) remains unaffected.

9.4 Workshop manuals are reference documents. You are responsible for safe and lawful use of repair information. We are not liable for damage resulting from incorrect application of technical instructions where the manual was provided as described.

10. Promotional vouchers

10.1 Promotional discount codes may be redeemed only in the Store and within any stated validity period.

10.2 Remaining balances on promotional vouchers are not paid out in cash unless expressly stated.

11. Gift vouchers

11.1 Gift vouchers, if offered, are valid for three years from the end of the calendar year of issue unless otherwise stated.

11.2 Gift vouchers may be redeemed only for products in the Store, not for other vouchers.

12. Applicable law

12.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2 This choice of law does not deprive consumers of protection afforded by mandatory provisions of the law of their country of habitual residence where those provisions cannot be derogated from by agreement.

13. Place of jurisdiction

If you are a merchant (Kaufmann) within the meaning of the German Commercial Code, the exclusive place of jurisdiction for disputes is our registered office in Markgröningen, Germany.

For consumers, mandatory statutory jurisdiction rules apply.

14. Code of conduct

We are committed to fair trading practices ("Fairness im Handel") where applicable to our business activities.

15. Alternative dispute resolution

15.1 The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr.

15.2 We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, but we endeavour to resolve complaints directly via shop@coco-it-solutions.com.